Petsure Reviews
Petsure has an overall rating of 4.5 based on 233 reviews. Customer feedback on Petsure is mixed: Petsure reviewers highlight positive aspects like affordable pet insurance, easy online claims process, responsive customer service and comprehensive coverage options, which strongly appeal to pet owners seeking affordable insurance options. However, Petsure is often criticized for its limited coverage for pre-existing conditions, higher premiums for older pets, slow claim processing times and occasional customer service inconsistencies.
233 reviews
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All Petsure Reviews (233)
hello_gavin211
May 31, 2026
"Felt easy right from the start"
I sent in my claim quickly, it just felt straightforward the whole way through. No hassle, no confusing steps, my gut reaction was that it was way easier than I expected.
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carla2002
May 31, 2026
"The routine care benefit has been handy..."
The routine care benefit has been handy for my dog’s checkups and shots, which is nice because apparently keeping a dog healthy isn’t exactly cheap. Filing claims was straightforward, thankfully, without the usual endless back-and-forth you half expect. I even got reimbursed faster than I thought I would, so that was a pleasant surprise. So far, I’m happy with it...
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JesseHorodyski_10
May 27, 2026
"Finally found cover for my dog’s ongoing skin problem"
My dog’s been dealing with skin allergies for years, and I kept putting off sorting proper cover because I assumed it would be a hassle or they’d just brush it off as “pre-existing.” Petsure actually explained the chronic condition side of things in a way I could understand, and the claim for his meds went through without any drama.
It wasn’t instant, it took a few days, but that was fine with me because I probably wasn’t the quickest getting everything together either. I just feel a lot less stressed now knowing I don’t have to panic every time the same issue flares up again. Really happy with it so far
It wasn’t instant, it took a few days, but that was fine with me because I probably wasn’t the quickest getting everything together either. I just feel a lot less stressed now knowing I don’t have to panic every time the same issue flares up again. Really happy with it so far
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debrabusby1532
May 24, 2026
"Decent overall, but pre-existing issues can be a catch"
Signing up with petsure was straightforward, and the price seemed reasonable when I first looked into it. Nothing too complicated, and at the start I felt like it was a decent option for my dog.
The only thing was my dog’s old skin problem ended up being treated as pre-existing, so it wasn’t covered. I do understand the reasoning, but it was still a bit disappointing. Customer service explained it fine, I just wish that part had been more obvious before I bought the policy, because it just felt...
The only thing was my dog’s old skin problem ended up being treated as pre-existing, so it wasn’t covered. I do understand the reasoning, but it was still a bit disappointing. Customer service explained it fine, I just wish that part had been more obvious before I bought the policy, because it just felt...
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CherylHamilton
May 23, 2026
"I found the coverage easy to follow..."
I found the coverage easy to follow. I usually try to look for patterns in what’s included and what isn’t, and this made it simple to understand my cover without having to overthink it.
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PamelaJones_53
May 23, 2026
"A company I feel like I can trust"
I’ve been using Petsure for my dog, and it’s been straightforward, it has. The info was clear enough, no odd surprises popping up, and when I had a question, they answered me in a normal way, not all confusing. It just makes me feel like they’re honest about what they offer. I’d use them again, for sure
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ruben1975
May 23, 2026
"I had a good experience..."
I had a good experience with Petsure overall. The cover gave me confidence, and when I needed to make a claim, the team was easy to deal with and seemed to know what they were doing. I did have to send through a few documents, which was a little frustrating, but everything was sorted in the end. I’d be happy to use them again.
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hello_gino531
May 19, 2026
"Cancelling was easy, really easy"
I had to cancel my Petsure policy because my plans changed, i thought it was going to be a hassle. But it wasn’t at all. It was quick, quick enough that I was a bit surprised. The person I spoke to was friendly, helpful, and didn’t make me feel awkward about cancelling. They sorted it out there and then, no fuss, no stress. Can’t complain at all.
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LIMOLI
May 14, 2026
"Specialist treatment was covered without a hassle"
I had a good experience overall. My specialist treatment ended up being covered, and the whole process was simple and easy to get through. I didn’t have to deal with much back-and-forth, which I really appreciated.
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davidhenderson3628
May 09, 2026
"Good cover, even for my older cat"
My cat is getting up there in age, but with this cover, no issues we had at all. It was easy enough to use, and for my older guy it worked just fine
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BETTENCOURT
May 04, 2026
"They got back to me super fast and..."
They got back to me super fast and sorted out my issue without any hassle. I was really relieved with how easy it all was.
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Robert_chambers93
April 27, 2026
"Good value for the cover"
I switched to this because it was cheaper than my previous pet insurance, and it still covers the things I actually need. So far, I’m happy with it and feel like it was a sensible choice for me.
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John_velazquez00
April 26, 2026
"Clear and fair waiting periods"
The waiting time felt fair, and there were no surprises along the way. I even mentioned it to my sister because it was nice to have everything explained so clearly upfront...
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jillian2000
April 16, 2026
"claim paid out really fast"
sent in my claim and had the money back in just a few days, it was super easy no hassle at all
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KathleenLord_09
April 11, 2026
"Signing up on Petsure was fine overall..."
Signing up on Petsure was fine overall, but it wasn’t the smoothest process. A few of the questions felt like they were asking the same thing again, and I had to go back once to fix some details. I got through it in the end, but it definitely took longer than I expected. After I paid, I also felt a bit uneasy because I wasn’t totally sure everything had gone through properly right away. Not awful, but not exactly reassuring either
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truman_Ponder02
March 17, 2026
"Decent cover, but watch the price rises"
I’ve been with Petsure for a while now and, to be fair, they’ve been straightforward to deal with. The cover seems good and I haven’t had any major issues. But just a heads-up to anyone considering them: my premium went up more than I was expecting this year. I’m still sticking with them for now, but I’ll definitely be keeping an eye on it if the increases keep coming...
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MichaelRoss
March 15, 2026
"Gap payment got sorted quickly"
I had to pay the vet gap and it was handled really fast. There wasn’t any fuss, well, actually, there was no hassle at all, which made the whole thing easy.
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David_irvin04
March 13, 2026
"Communication felt a little slow"
Overall, it wasn’t a bad experience, but the replies did take longer than I expected. From the tone, I got the feeling they were probably busy or juggling a few things, so I didn’t take it too personally. Still, quicker communication would’ve made the whole process feel smoother...
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MCKENZIE
March 08, 2026
"Cheaper than I thought it’d be"
I got a quote from Petsure expecting the price to be ridiculous, honestly. But the monthly premium was actually way lower than I had in my head. The whole thing was easy to sort out too, which was a nice surprise. I was ready to be annoyed about it, but no, turns out I’m happy with it so far...
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RAMIREZ
March 06, 2026
"Renewal was okay, but could’ve been clearer"
My renewal with Petsure did go through fine in the end, but I’ll be honest, it took me a little while to understand what was going on.
The price had gone up more than I was expecting, and I had to click around the site to figure out what had changed. I think it’s only fair that customers get a clearer explanation upfront, especially when costs increase.
That said, customer service did get back to me and helped sort it out, so I wouldn’t say it was a bad experience. Just feels like the renewal process could be made a bit smoother and more transparent.
The price had gone up more than I was expecting, and I had to click around the site to figure out what had changed. I think it’s only fair that customers get a clearer explanation upfront, especially when costs increase.
That said, customer service did get back to me and helped sort it out, so I wouldn’t say it was a bad experience. Just feels like the renewal process could be made a bit smoother and more transparent.
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